The licensee should have the right to disclose or make available to the software not only its employees and agents, but also the independent contractors it retains, as well as consultants and possibly directors, investors and acquirers (confidential). Sometimes the licensee`s accountants and, in the case of banks, auditors and supervisors, must be disclosed. Ideally, the licensee`s duty of confidentiality would be limited to informing these individuals that the disclosure is confidential or, at most, requiring these individuals to respect confidentiality (without necessarily having to obtain all signed agreements). If possible, avoid being explicitly responsible for third-party privacy violations (especially regulators and professionals) that allow you to disclose information. If it is an as a service (“SaaS”) or another Internet access license, the license or subscription agreement should allow for the right level of use and access (whether defined by users, seats, fields, etc.) and perhaps the right to download and copy the documentation you need. In general, the licensee should be required to address the issues without delay; but it is reasonable for reaction times to be adapted to the seriousness of the problem. Ideally, the licensee would therefore offer a “Service Level Agreement” that would require the licensee to respond to a downdraft/debility system problem as soon as possible (. B for example 1-2 hours) and it is beginning to fix it. to remedy a serious disability (for example). B 4 hours); and other reasonable and timely defects and defects (p.B.
8-hour response and 24-48 hour correction). If the correction cannot be made within this time frame, the licensee should provide a “work around”, i.e. a temporary solution allowing the licensee to continue using the software for the most part as originally envisaged. The licensee should also be forced to continue its efforts to resolve the issue later (although it is only right that the licensee corrects some really minor problems with its next software version or software cycle).